FAQ
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Q: Where are you located?
A: Tini Pawz is based in the northern suburbs of Perth, offering personalized pet care services and natural pet treats.
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Q: What services do you offer?
A: We provide:
Home Boarding: A cozy home-away-from-home for your pets with personalized care.
House Visits: For cats, dogs, birds, rabbits, and even reptiles, before 8am and after 4pm.
Puppy Visits: Daytime visits for feeding, bathroom breaks, and basic training reinforcement.
Dog Daycare: Available on Tuesdays and Fridays (excluding school holidays).
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Q: How do I book a service?
A: Simply fill out our enquiry form on our website here. We'll get back to you to confirm availability and next steps.
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Q: How far in advance should I book?
A: For daycare and home boarding, we recommend booking well in advance as spaces are limited. Treat subscription orders can be placed anytime.
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Q: Can I meet you before booking?
A: Of course! We offer a meet-and-greet session to ensure we're the right fit for your pet. For home boarding, we also offer a trial night if needed.
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Q: What is your cancellation policy?
A: Please contact us as soon as possible if you need to cancel. Specific cancellation terms are provided during booking.
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Q: How many pets can you board at once?
A: We have a capacity for up to 4 pets at a time, ensuring personalized attention and care.
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Q: What should I bring for my pet’s stay?
A: Please bring their food, bedding, toys, and any medications they need. Familiar items help them feel at home!
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Q: Will I receive updates about my pet?
A: Absolutely! We provide regular photo updates so you can see how your furry friend is doing.
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Q: What are your daycare hours?
A: Daycare is available on Tuesdays and Fridays from 8am-4pm or 9am-5pm, excluding school holidays.
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Q: What does a typical daycare day look like?
A: Your dog will enjoy a structured day with playtime, socialization, and plenty of care and attention.
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Q: What’s included in a house visit?
A: We take care of feeding, bathroom breaks, and even some basic training reinforcement. Visits are tailored to your pet’s needs.
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Q: What pets do you cater to?
A: We cater to cats, dogs, birds, rabbits, and reptiles. Just let us know your pet’s needs!
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Q: What’s special about your treats?
A: Our treats are made with natural, single-ingredient recipes to ensure they’re healthy and delicious for your pets.
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Q: How does the subscription work?
A: You can choose from different pricing tiers and delivery frequency options. Free delivery is available for orders over $60!
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Q: Do you screen pets before boarding or daycare?
A: Yes, we follow a 3-step process:
Enquiry form submission.
Meet-and-greet session.
Optional trial night for home boarding.